Patient Support Center

We're Here to Support You.

Have a question about your prescription, refill, delivery, medication, account, or pharmacy services? Our support team is here to make your pharmacy experience simple, safe, and convenient.

Call (770) 723-9460 Send a Message

Prescription Help Transfers, refills, medication questions and prescription support.

Delivery Support Get help with delivery areas, timing and order updates.

Private & Secure Your health information is handled with care and confidentiality.

Pharmacist Support Speak with our pharmacy team for medication-related questions.

How Can We Help?

Choose the Support You Need

Select a topic below to find quick guidance or connect with our team. We're committed to helping you get the information and service you need.

Prescription Refills

Need a refill? Our team can help with refill requests, prescription information and questions about your current medication.

Request a Refill

Transfer a Prescription

Moving your prescription to Getwell Pharmacy? Contact our team for assistance with the transfer process and required information.

Get Transfer Help

Order & Delivery

Ask about delivery availability, order progress, delivery timing, or other questions related to receiving your medication.

Get Delivery Help

Medication Questions

Our pharmacists can help answer appropriate questions about your medication, directions, precautions and general use.

Talk to a Pharmacist

Payment & Insurance

Need help understanding payment, insurance information or pharmacy billing? Send us your question and our team can assist.

Ask About Payment

Account & Privacy

Questions about your account, personal information or privacy? We're here to help protect your information and explain our process.

Contact Support

Send Us a Support Request

Tell us what you need help with. Include enough information for our team to understand your request, but never send passwords, full payment card details, or other highly sensitive information through a general contact form.

Full Name *

Date of Birth *

Phone Number *

Email Address

Prescription / Rx Number *

Medication Name

Preferred Contact

Refill Quantity

Additional Instructions / Notes

I confirm that the information provided is accurate and understand that submitting this form is a refill request, not a guarantee that the prescription will be dispensed.

Why Contact Patient Support?

Our support team can help guide you to the right pharmacy service and connect you with the appropriate team member.

Prescription refill assistance

Prescription transfer questions

Delivery and order support

Medication information questions

Payment and insurance assistance

General pharmacy questions

Need Immediate Assistance?

For pharmacy questions during business hours, call our team directly for faster assistance.

Call (770) 723-9460

100% ConfidentialYour personal and health information is handled securely.

Licensed PharmacistsOur pharmacy team is here to provide professional support.

Quick ResponseWe work to respond to support requests as quickly as possible.

Patient FirstYour health, privacy and satisfaction are our priorities.

Simple & Convenient

How Patient Support Works

Getting help should be easy. Follow these simple steps and our team will guide you from your question to the right solution.

Tell Us Your Need

Choose a support topic and explain what you need help with.

We Review

Our support team reviews your request and identifies the right assistance.

Connect With You

We may contact you by phone or email using the information you provide.

Get Assistance

Receive guidance or be connected with a pharmacist or pharmacy team member.

Follow Through

We help make sure your pharmacy question or service request is addressed.

Patient Questions

Frequently Asked Questions

Find quick answers to common questions about prescriptions, refills, delivery and pharmacy support.

You can use the refill service or contact our pharmacy team. Have your prescription information available so our team can help process your request.

Yes, our pharmacy team can guide you through the prescription transfer process and let you know what information is needed.

Call the pharmacy during business hours and ask to speak with a pharmacist. Medication-specific questions should be discussed with a qualified healthcare professional.

Delivery availability depends on the service area and applicable pharmacy requirements. Contact our team to confirm your area.

Response time can depend on the type of request and business hours. For urgent pharmacy questions during business hours, calling directly is generally the fastest option.

Our team can help with general pharmacy payment and insurance questions and explain what information may be needed.

We're Here for You

If you cannot find the answer you need, contact our pharmacy team. We're happy to point you in the right direction.

Call Us(770) 723-9460

Email Usgetwellrxss@gmail.com

Business HoursMon - Fri: 9AM - 6PM EST

Visit Us2579 Lawrenceville Highway, Suite A, Decatur, GA 30033

Contact Our Team

Your Privacy Matters

Please use secure pharmacy channels for sensitive health information. Never share passwords or full payment-card details through general forms.

Professional Guidance

Patient Support can help route questions. Medication decisions and treatment advice should come from a qualified healthcare professional.

Medical Emergency

Patient Support is not an emergency service. For a medical emergency, seek immediate emergency medical assistance or call 911.